At BBQ Horizon, we are committed to delivering top-quality products and ensuring a seamless shopping experience. Please review our policies below before making a purchase.
Returns
Do you accept returns?
No. All sales are final. We do not accept returns for any items.
Exchanges
Do you accept exchanges?
Exchanges are only available if an item is defective, damaged, or incorrect. If this happens, please contact us immediately with clear photos of the issue. We will provide a replacement at no cost to you.
Non-Returnable Items
All items are considered final sale except in cases of manufacturer defects or damage during shipping.
Refunds
Refunds are only issued for defective, damaged, or incorrect items. Once approved, refunds will be processed to the original payment method within 5–10 business days. Please note that shipping costs are non-refundable unless the error was on our part.
Warranty Coverage
All products come with the manufacturer’s original warranty. Warranty terms vary by brand and product, typically covering defects in materials or workmanship. Warranties do not cover misuse, improper installation, or normal wear and tear. For warranty claims, please contact support@bbqhorizon.com or reach out directly to the manufacturer.
Damaged or Defective Items
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Inspect your order immediately upon delivery.
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For defective, damaged, or incorrect items, contact us right away with photos.
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We will provide a replacement or full refund at no cost to you.
Contact Us
Phone: (816) 778-9339
Email: support@bbqhorizon.com
Hours: Monday–Saturday, 9:00 AM–6:00 PM EST