At BBQ Horizon, we take pride in delivering your order safely and efficiently. Below is everything you need to know about our shipping process.
Processing & Handling
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Handling Time: Orders are processed within 1–2 business days.
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After processing, you will receive a tracking number via email.
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Shipping begins only after payment is successfully confirmed.
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During holidays or peak seasons, processing may take slightly longer.
Delivery Times
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Transit Time: Most orders arrive within 3–7 business days, depending on your location.
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Total Delivery Time: All products are expected to be delivered within 4–9 business days.
Shipping Costs
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We offer Free Shipping on all orders within the continental United States.
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We currently do not ship to Alaska, Hawaii, or international destinations.
Freight Deliveries
Some large items, such as grills, fire pits, and stoves, ship via freight carriers:
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The carrier will contact you to schedule a delivery time.
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Someone must be present to sign for the delivery.
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Inspect the package before signing and note any damages on the delivery receipt.
Damages During Shipping
If your item arrives damaged:
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Report the damage to the carrier at the time of delivery.
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Contact BBQ Horizon immediately at support@bbqhorizon.com with photos of the damage.
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We will work with you to provide a replacement or refund.
Warranty Coverage
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All products sold by BBQ Horizon are covered by the manufacturer’s original warranty.
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Coverage varies by brand and product. Manufacturer warranties typically cover defects in materials or workmanship but exclude misuse or normal wear.
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For warranty assistance, contact support@bbqhorizon.com or reach out directly to the manufacturer.
Shipping FAQs
1. How long will my order take to arrive?
Most orders are delivered within 7–10 business days.
2. Do you offer international shipping?
No — we ship only within the continental United States.
3. Do I have to pay for shipping?
No — we offer free shipping on all orders within the continental U.S.
4. What if my package is lost or stolen?
We work directly with carriers to locate lost shipments. If necessary, we will arrange a replacement.
5. Are warranties included?
Yes — as an authorized dealer, every product comes with the full manufacturer’s warranty.
Contact Us
Have questions about shipping? Reach out to our team:
📞 Phone: (816) 778-9339
✉️ Email: support@bbqhorizon.com
🕘 Hours: Monday–Saturday, 9:00 AM–6:00 PM EST